The Lagos State Traffic Management Authority (LASTMA) today launched a Toll Free Call Center, Walk In Complaint Center, Whistle Blower App and New Department of Statistics Research and Data, which aims to boost communication between the public and the traffic management authority, simplify traffic operations, and significantly improve the overall driving experience across the State. TheMediaGood Newspaper can report that the Toll Free Line launched today is 080000527862 and will be operational in English, Pidgin, and Yoruba languages from 8am- 10pm daily.
Special Adviser on Transportation, Lagos State
Speaking on this milestone developments, the Special Adviser on Transportation, Hon. Sola Giwa says the launch of these new services will boost public engagement, public trust and encourage citizens to participate actively in traffic management efforts. He highlighted that this initiative is designed to enhance LASTMA’s reputation and restore public trust in the agency.
Hon. Giwa emphasized the centre’s role in promoting professionalism among agency officers when interacting with the public. He stated that the call centre, equipped with toll-free lines, will have over 10 responders dedicated to addressing traffic management issues and complaints from motorists.
Additionally, the Special Adviser confirmed that the call centre will accommodate communication in English, Pidgin, and Yoruba. “Monitoring and prioritizing feedback will be central to the agency’s operations, especially in addressing instances of officer misconduct.”
Hon. Giwa encouraged the public to provide feedback not only on negative experiences but also to commend exemplary conduct by agency personnel.