The Bureau of Public Service Reforms (BPSR) has named the Nigerian Communications Commission (NCC) among the top three Ministries, Departments and Agencies (MDAs) with the best website performance in its 2024/2025 scorecard ranking.
The ranking places the NCC second overall, behind Galaxy Backbone Limited, while the Nigeria Export Promotion Council (NEPC) came third.The assessment covered 235 federal MDAs, whose websites were evaluated for efficiency, accessibility and service delivery.
Why this matters
Government websites are often the first point of contact between citizens and public institutions. For millions of Nigerians, a functional website determines access to information, services, payments and regulatory guidance especially in an increasingly digital economy.
Consistency in digital reforms
The recognition comes less than three weeks after the NCC was also listed among the top five best-performing federal government agencies for 2025 by the Presidential Enabling Business Environment Council (PEBEC).
The back-to-back acknowledgements highlight what officials describe as the Commission’s sustained investment in technology to improve service delivery.How the ranking was doneAccording to the BPSR, the assessment was based on 14 evaluation criteria.
These include compliance with the gov.ng domain, website appearance and structure, content relevance, security, responsiveness across devices, load time, usability, uptime, accessibility, interactivity and capacity building.
What BPSR says
Speaking on the purpose of the scorecard, BPSR Director-General Mr Dasuki Arabi said the exercise was designed to drive reforms across the public service.
“The ideals of harnessing and deploying technological tools for service delivery has become imperative following the COVID pandemic, and distortions of socioeconomic system of nations, culminating in the evolution of competitiveness, cost effectiveness, and agile governance.”
He added: “As engine room of governance, it behoves on us in the public service to perform our statutory duties and we must put in place technological innovations and standardized websites to operate services as well as deliver service needs to citizens.”
Rigorous evaluation process
Mr Arabi said the ranking followed weeks of intensive work by a multi-agency jury.“In the past few weeks members of the Scorecard Jury drawn from inter-Ministerial Agencies had worked tirelessly to mill websites of selected MDAs through a rigorous process of enduring criteria for the ranking and the outcome had also passed through a quality assurance mechanism to validate the outcome.”
NCC reacts
Receiving the award on behalf of the NCC’s Executive Vice Chairman, Dr Aminu Maida, the Commission’s Executive Commissioner, Technical Services, Mr Abraham Oshadami, described the recognition as encouraging.
“Another encouragement for the Commission to be a better public service institution leveraging digital platforms such as our web presence to enhance public service delivery to our various stakeholders, thereby implementing the Federal Government’s Ease of Doing Business policy direction.”
What’s next
The BPSR says the scorecard exercise aligns with Nigeria’s National e-Government Masterplan, which uses website performance as a key metric to assess the country’s digital governance status.Officials say future rankings will continue to push MDAs towards global best practices in transparency, accountability and citizen-focused service delivery.
Event details
The ranking was announced at the official release of the 2024/2025 MDA Website Scorecard at the Federal Ministry of Finance Auditorium, Abuja, on December 22, 2025.The award presentation followed a day later at the BPSR office on December 23, 2025.